In this episode Matt Kelly and I take a deep dive into the recent kerfuffle involving United Airlines and its policy which prevented to teenaged girls from boarding a flight wearing leggings. Was United within its rights to exclude the passengers for inappropriate dress? Is the policy valid? Did the gate agent receive appropriate training to make their decision? In the world of today, social media accelerates the ability to judge, without improving the ability to judge. For ethics & compliance officers, that means every compliance risk is now magnified into a reputation risk. Finally, we consider Matt’s closing sentence, “Training, values, culture, judgment. Funny how those four things keep cropping up, isn’t it?” and what it means for compliance.
For more insight, read Matt’s blog post, “United’s Policy Management Lessons”
What are the policy management lessons from the United kerfuffle over leggings on a passenger?Click to tweet