On today’s episode of the Innovation in Compliance Podcast with host Tom Fox, we get to meet Neha Gupta, chief executive officer at True Office Learning who shares the importance of effective training within an organization. Tom first met Neha at a presentation where she was speaking on innovative compliance techniques for training and what he got was a much broader appreciation of behavioral science around compliance programs.
From Business to Compliance. Tom asks Neha how she worked her way up to the CEO chair. Neha explains how life is 50% serendipity and 50% plans that never quite turn out that way. She started her career in business, thinking of herself to be « not a lawyer by trade, a data science geek and engineer. For her, ethics and compliance are meaningful because she finds it amazing how infrequently business conversations are included in compliance. At Citygroup, she was in charge of their institutional technology and responsible for ethics and compliance along with employee engagement functions that she reported to the board. When she started work at True Office, she realized that it was possible to have a two-way-dialogue with people using technology and even predict how they will think and behave in certain situations. She took over the organization two years ago.
Mapping Human Behavior. Tom asks Neha how a training company is uniquely suited to map behavior, and why it can be a powerful tool that will allow an ethical organization to remain dedicated to integrity. Neha says our behavior is driven by the things we learn along the way. She adds that the reason why training is effective for mapping human behavior is that there are very few things in your organization that touch people at every level. It is a unique opportunity to have a captive audience, once a year where everybody interacts, but so many organizations approach training in an “empty-handed-one-way-I’m-just-gonna-push-out-information” manner instead of taking time to know how different teams within the organization would handle different situations. She says the best way to run a training is to use a simulation technique, to see how each person would act in different crisis situations.
Utilizing Data Generated Through Training. Neha believes you have to have both the training experience (regular HR training) and the data training (artificial intelligence used after training) as a continuous cycle in your workplace, because humans often forget what they have learned, but with technology, one can easily be sent reminders or nudges about said training. That is when the power of technology comes in, by using artificial intelligence to find each employee’s weakness and send them nudges about actions to take to strengthen those weaknesses. She calls this ´Adaptive Compliance Training’, which you can learn more about here.
Tom has seen many examples of what Neha has shared, and believes that many of the strategies she talks about should be implemented by all HR departments to strengthen their training.