One of the critical elements found in the 2019 Guidance is the need to use the information you obtain, whether through risk assessment, root cause analysis, investigation, hotline report or any other manner to remediate the situation which allowed it to arise. It stated:

Evolving Updates – How often has the company updated its risk assessments and reviewed its compliance policies, procedures, and practices?  Has the company undertaken a gap analysis to determine if particular areas of risk are not sufficiently addressed in its policies, controls, or training? What steps has the company taken to determine whether policies/procedures/practices make sense for particular business segments/subsidiaries?

Your company should establish a regular monitoring system to spot issues and address them. Effective monitoring means applying a consistent set of protocols, checks, and controls tailored to your company’s risks to detect and remediate compliance problems on an ongoing basis. To address this, your compliance team should be checking in routinely with local finance departments in your foreign offices to ask if they have noticed recent accounting irregularities. Regional directors should be required to keep tabs on potential improper activity in the countries in which they manage. These ongoing efforts demonstrate that your company is serious about compliance.

In an interview with Matt Kelly on the Radical Compliance podcast, former Department of Justice (DOJ) Compliance Counsel Hui Chen said, “We wanted people to see that we put a lot of emphasis on evidence and data. Don’t just tell us that you have a hotline. Show us how you know it’s working and how you’re using the information that you gain from these hotlines. When you say you have a great compliance portal, don’t just show us screenshots of it. Show us the hit rates and how you use that data to help you refine how you communicate with your audience.” The question then becomes, how are you doing so?

The 2019 Guidance explained it this way, “Prosecutors may reward efforts to promote improvement and sustainability.  In evaluating whether a particular compliance program works in practice, prosecutors should consider “revisions to corporate compliance programs in light of lessons learned… Proactive efforts like these may not only be rewarded in connection with the form of any resolution or prosecution (such as through remediation credit or a lower applicable fine range under the Sentencing Guidelines), but more importantly, may avert problems down the line.”

It is a function of the CCO to reinforce the vision and goals of the compliance function, where assessment and updating are critical to an ongoing best practices compliance program. If you follow this protocol, you will put a mechanism in place to demonstrate your company’s commitment to compliance by following through on intentions as set forth in your strategic plan. What should you do with this information? Put a strategic plan in place ready to implement your findings of continuous improvement, by using the following:

  • Review the goals of the strategic plan. This requires that you arrange a time for the CCO and team to review the goals of the Strategic Plan, which the CCO should lead to determine how this goal in the Plan measures up to its implementation in your company.
  • Design an execution plan. The KISS method (Keep it Simple Sir) is the best to move forward. This would suggest that for each compliance goal, there should be a simple and straight forward plan to ensure that the goal in question is being addressed.
  • Put accountabilities in place. In any plan of execution, there must be accountabilities attached to them. This requires the CCO or other senior compliance department representatives to put these in place and then mandate a report requirement on how the task assigned is being achieved.
  • Schedule the next review of the plan. There should be a regular review of the process. It allows any problems which may arise to be detected and corrected more quickly than if meetings are held at a less frequent basis.

 Continuous monitoring is a key step but it is only the first step. It is not simply that you tested your compliance program but that you did something with the information you obtained to improve your program.

 Three key takeaways:

  1. Innovation can come through a new way to think about and use data going forward.
  2. Have a plan in place to use the information garnered in your monitoring incorporated back into your compliance program.
  3. Always remember that Document Document Document is critical if the regulators come knocking.