This week, we return to Sherlock Holmes-themed blog posts. We finished the review of The Adventures of Sherlock Holmes and now move on to The Memoirs of Sherlock Holmes. We began the adventure by considering one of the darkest of tales in the Holmes canon, today we move on to The Adventure of the Yellow Face. The story deals with racial prejudice and, in a rare instance, a failure of Holmes’ keen intellect. Leslie Klinger, in “The New Annotated Sherlock Holmes Volume 1”, said Holmes was so taken in by Munro’s wife that he instructs Watson to whisper “Norbury (the location of the mystery) whenever he becomes too arrogant.”
Holmes, suffering from boredom due to a want of cases, returns home from a walk with Dr. Watson to find he has missed a visitor but that the caller has left his pipe behind. From this, Holmes deduces that he was disturbed of mind (because he forgot the pipe); that he valued it highly (because he had repaired, rather than replaced it, when it was broken); that he was muscular, left-handed, had excellent teeth, was careless in his habits and was well-off.
When the visitor, Mr. Grant Munro, returns, Holmes and Watson hear the story of Munro’s deception by his wife Effie. She had been previously married in America, but her husband and child had died of yellow fever, whereupon she returned to England and met and married Munro. Their marriage had been blissful when out of the blue, she asked for a 100 pounds and begged him not to ask why. Two months later, Effie was caught conducting secret liaisons with the occupants of a cottage near the Munro house in Norbury. Munro has seen a mysterious yellow-faced person in this cottage. Overcome with jealousy, he breaks in and finds the place empty. However, the room where he saw the mysterious figure is very comfortable and well furnished, with a portrait of his wife on the mantelpiece.
Holmes and Watson, believe it is her former husband come to England to blackmail Munro. However, the person is a young girl who is half-black and the daughter of Effie and her first husband, who is dead. Effie used the money to bring Lucy and her nurse to England, installing them in the cottage near the Munro house. She feared, however, that Munro might stop loving her if he found out that she was the mother of a mixed-race child, so she made every endeavor to keep Lucy’s existence a secret.
Yet Munro rises to the occasion, when he “lifted the little child, kissed her and then, still carrying her, he held his other hand out to his wife and turned towards the door. He said, “We can talk more comfortably at home.””
I thought about this story as an introduction into the topic of managing your third-party relationships. Most compliance professionals are aware of the need to audit third-parties and to engage in ongoing monitoring through review of billing. But there are other strategies you can pursue to help manage your third parties after the contract is signed. The key is to have a strategic approach to how you structure and manage your third-party relationships during the full lifecycle of the contract. This may mean more closely partnering with your third-parties to help manage the anti-corruption compliance risk. It would certainly lead towards enabling your company to manage the bribery and corruption risk while optimizing the performance of your third-parties. Some of the key steps you can take are the following.
Keep tabs on subcontracted work. This is one area that requires an appropriate level of management. If your third-party has the right or will need to subcontract out work, you need to have visibility into this from the compliance perspective. You will need to require and monitor that the third-party has your approved compliance terms and conditions in their contracts with subcontractors. You will also need to test that proposition, in other words, you must require trust and then verify.
Keep track of your third-parties’ financial health. This is one area that is not usually discussed in the compliance arena around third-parties, but it seems almost self-evident. You can certainly imagine the disruption that could occur if your primary third-party supplier in a country or region went bankrupt; but in the compliance realm there is another untoward red flag that is raised in such circumstances. Those third-parties under financial pressure may be more easily persuaded to engage in bribery and corruption than third-parties that stand on a more solid financial footing. You can do this with a simple requirement that your third-party provide annual audited financial statements.
You should take advantage of automated financial tracking tools to keep track of material changes in a third-parties’ financial stability. You should also use your in-house Relationship Manager to regularly visit key third-parties, so an on-the-ground assessment can be a part of an ongoing conversation between your company and its third-parties.
Formalize incentives for third-party compliance performance. Or as the 2020 Update stated, “How does the company incentivize compliance and ethical behavior by third parties?” One of the key elements for any third-party contract is the compensation issue. If the commission rate is too high, it could create a very large pool of money that could be used to pay bribes. It is mandatory that your company link any commission or payment to the performance of the third-party. If you have a long-term stable relationship with a third-party, you can tie compensation into long-term performance, specifically including long-term compliance performance. This requires the third-party to put skin into the compliance game so that they have a vested, financial interest in getting things done in compliance with anti-corruption compliance regimes.
By linking contractual compensation to compliance performance, there should be an increase in third-party performance. This is especially valuable when agreed upon key performance indicator (KPI) metrics can be accurately tracked. This would seem to be low hanging fruit for the compliance practitioner. If you cannot come up with some type of metric from the compliance perspective, you can work with your business relationship team to develop such compliance KPIs.
You should rank third-parties based upon a variety of factors including performance, length of relationship, benchmarking metrics and KPIs. This is a way for the compliance practitioner to have an ongoing risk ranking for third-parties that can work as a preventative and even proscription prong of a compliance program and allow the delivery of compliance resources to those third-parties that might need or even warrant them.
I hope you will join me tomorrow where I consider The Adventure of the Stock-Brokers Clerk.
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© Thomas R. Fox, 2020